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How do I use the phone card I have purchased ?
Once you have completed your purchase, you will receive an email
along with your PIN, simply call the toll-free access number, enter
your PIN and then dial the phone number of the person you are
calling.
note: If you are a new
customer, you may be called by our customer support team to verify
your order.
Why do
you call me to verify my order ?
Confirming your order is our way of protecting shoppers like
yourself against credit card fraud. Our customer service
representatives inspect and verify all new orders to guarantee your
online security and the safety of your information online. All
fraudulent orders are reported to the appropriate authorities.
Are
Cardonsale.com's Phone Cards rechargeable ?
Yes. Most of Cardonsale.com's phone cards are
instantly rechargeable! To recharge your phone card, follow the
instructions below:
Click on the 'Recharge PIN' link on the
navigation bar.
Enter the PIN # you wish to recharge
Enter the phone card name for that PIN
Select a recharge amount from the predefined list our enter a custom
amount in the box provided.
Recharges will be billed to the
credit card currently on file at DERISSA.COM PHONE CARD.
All recharge requests are processed instantly - start using your new
minutes immediately!
What is
PINLESS and how do I activate it ?
With PINLESS you will never have to dial your PIN # again! To learn
more about PINLESS and to Activate PINLESS for your account, follow
the instructions below:
Click on the 'ANI (PINLESS)' link on the
navigation bar.
Enter the PIN # you wish to recharge
Enter the phone card name for that PIN
Enter the phone number to activate
Select an amount from the predefined list our enter a custom amount
in the box provided
The charges will be billed to the
credit card currently on file at DERISSA.COM PHONE CARD. All
recharge requests are processed instantly - start using your new
minutes immediately!
note: You can have only
one phone number activated per PIN.
How do
I know which card is right for me ?
We offer calling cards to all countries. To determine which card is
right for you, use our phone card search box to select the country
you will be calling from and the destination to which you will be
calling.
Connection fee cards:
Usually offer lower rates, but charge you a connection fee every
time you call. These cards offer more minutes and are better for
longer conversations.
No connection fee cards:
is usually a better choice for shorter, more frequent phone calls to
a certain destination.
note : if you are
calling to cellular phones, choose a card that highlights the
cellular rates on the phone card product page. Also, note that some
of our cards offer discounted rates to certain major cities within a
country.
What
forms of payment do you accept for online purchases ?
Cardonsale.com accepts American Express, Discover,
MasterCard, Visa and PAYPAL.
Can I
use your phone cards from anywhere ?
We offer products that allow you to call to any country in the world
from any phone in the United States and Canada. Our phone cards work
with virtually all cellular networks as well as payphones. Please
note that some hotels and conference centers charge high rates to
use phone lines, regardless of the calling card rate.
Why are
the rates different when calling a cell phone ?
In most international countries, a surcharge is applied when calling
to cellular phones. We incur additional charges when connecting your
call and this additional charge results in rate increases.
Is my
online transaction secure ?
Yes. All online transactions are handled with the industry standard
128-bit SSL encryption. This security ensures that your credit card
information is kept confidential and your transaction details remain
secure.
How can
I become a distributor of Cardonsale.com's products ?
Email us at support@cardonsale.com
How do
I earn free phone cards from Cardonsale.com ?
Customers earn one free phone card of their choice for every ten
phone cards they purchase. For details on our Free Card Promotions,
click here.
When
will my phone card expire ?
The expiration dates on our phone cards vary. On average, the phone
cards expire 90 days after first use. Please be sure to check the
detail page of the specific phone card you purchased for more
information on expiration dates.
I lost
the password to My Account. How do I retrieve it ?
To retrieve your password, go to the Account page. Your password
will be emailed to you immediately.
I lost
my access number and PIN number. How do I retrieve it ?
Go to Account section in and click on the PIN HISTORY.
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